our customers

BTOB E-COMMERCE PLATFORM

CONTEXT AND OBJECTIVES

Twin objective for the BtoB e-Commerce platform:

• To modernise and strengthen the KIS brand image through a site that would be user-friendly, efficient, as well as totally integrated within its IT System
• To develop a new business dynamic by offering brand new products and services through this sales channel and by enabling sales staff to spend less time on managing repetitive processes so that they can focus on high added-value activities.

OUR ACTIVITIES

A BtoB e-Commerce platform built in 3 month.
SQLI designed the “Packgento” which is a solution making it possible to implement e-Commerce projects with Magento more rapidly. SQLI used this packaged solution as well as a dedicated project management methodology as a basis for building this B-to-B e-Commerce platform in 3 months.

The site provides users with access to their own personal area, which contains their personal details along with their order history and special rates.

Benefits

• Almost all customers have started using it (80% of customers have gone over to using the website)
• A  significant increase in the sales of consumables with extra sales amounting to several thousand euros recorded in the first few days
• End users see that they  save a considerable amount of time when ordering consumables
• Greatly increased  productivity for the KIS teams who can now concentrate on activities that create more value
• A way of  attracting new customers. 

WHAT OUR CLIENT SAYS

« Up until now, our customers would use the traditional method of placing their orders (catalogue / telephone / post); established habits which were hard to break, as every customer knew exactly who he or she would be dealing with and vice-versa. Despite an environment seemingly resistant to change, our new sales channel has been an undeniable success and today the majority of our customers have made the switch and our sales are up sharply. »

« Up until now, our customers would use the traditional method of placing their orders (catalogue / telephone / post); established habits which were hard to break, as every customer knew exactly who he or she would be dealing with and vice-versa. Despite an environment seemingly resistant to change, our new sales channel has been an undeniable success and today the majority of our customers have made the switch and our sales are up sharply. »

François OTTMANN